Last updated: 5 October 2026
Website and project terms
These terms explain the use of optivsoft.com and the general framework for working with OptivSoft. Each project has its own proposal or contract based on the client’s requirements. That agreement defines the scope and commercial commitments; sending a website enquiry does not confirm a booking or require you to buy a service.
Services and scope
OptivSoft provides AI and automation, workflow automation and CRM, technical SEO and AI search, performance paid marketing, children’s book illustration, web and enterprise software development, and product and UI/UX design.
Your project agreement identifies the services included, deliverables, responsibilities, fees, schedule and approval stages. Additional work or changes to the scope must be discussed and agreed, including any effect on cost or timing.
Client responsibilities
Clients should provide accurate requirements, necessary materials, authorised system access and timely feedback. You must have the rights or permissions needed for any content, images, files or data you supply. Access details and sensitive information should be shared through the method agreed for the project.
Our website does not accept client file uploads. We use a separate CRM for project files and related communication, as arranged during onboarding.
Fees and payments
Pricing, currency, deposits, milestones, taxes, payment deadlines and recurring charges are specified in your project proposal or contract. Payments are arranged through Stripe or Wise rather than collected directly on this website. Their applicable terms and processing rules also apply to those transactions.
Advertising spend, hosting, domains, subscriptions, licences and other third-party costs are included only where the project agreement says so. Any additional charge should be approved before it is incurred.
Delivery and revisions
Timelines, revision rounds, review periods and acceptance criteria are project-specific. Delivery can depend on client feedback, access, content and third-party systems. If a dependency or requested change affects the schedule, the revised plan should be agreed between the parties.
Cancellation and refunds
Cancellation, postponement, termination and refunds are governed by your individual project proposal or contract and applicable law. There is no single blanket refund rule for every service. Review the agreed terms before work starts, including the treatment of completed work and approved third-party expenses.
Ownership and licences
Ownership, usage rights, source-file delivery and any transfer conditions are defined in your project agreement. Do not assume that all source files, working drafts or reusable components are included unless the agreement states this.
Third-party fonts, stock assets, plugins, software and other licensed materials remain subject to the relevant licences. The right to display client work in a portfolio should also be addressed in the project agreement.
Confidentiality and personal information
Confidentiality requirements and project-specific data handling are agreed as part of the project. Website information is described in our Privacy Policy. If work involves personal data, the parties should agree the appropriate roles, permissions and processing arrangements before that data is shared.
Third-party platforms and AI
Projects may rely on search engines, advertising networks, CRM tools, hosting, AI providers or other external platforms. Their prices, rules, availability and features can change. Applicable subscriptions and licences should be identified in the project agreement.
AI output may require human review for accuracy, suitability and rights before use. Any permissions for client data, model training or third-party processing must be agreed separately.
Results and expectations
Search rankings, AI search citations, advertising returns, lead volumes and sales depend on factors beyond an agency’s control. Any specific performance commitment must be written into the project agreement. Portfolio examples and previous results do not guarantee the same outcome for another project.
Acceptable website use
Do not attempt unauthorised access, disrupt the website or submit unlawful material. Website copy, artwork, branding and portfolio material must not be copied or reused commercially without permission from the relevant rights holder. External websites are subject to their own terms and privacy practices.
Concerns and disputes
Contact us first if you have a concern about the website or a project. The contracting party, governing law, dispute process and any lawful limits of liability should be stated in your project agreement. These website terms do not remove rights that applicable law does not allow to be excluded.
Updates and contact
Updated website terms will be dated on this page. Changes to an existing project agreement must be handled according to that agreement rather than applied retrospectively through this page.
Email: [email protected]. Phone: +880 1718-515185.
OptivSoft, Room 403, 4th Floor, 22/1 Topkhana Road, Dhaka 1000, Bangladesh.