Last updated: 5 October 2026
About this policy
OptivSoft is an AI-driven business solutions agency established in 2010. This policy explains how personal information is handled when you visit optivsoft.com, contact our team, subscribe to updates or discuss a project with us.
For privacy enquiries, contact [email protected]. Our Bangladesh contact address is Room 403, 4th Floor, 22/1 Topkhana Road, Dhaka 1000, Bangladesh.
Information we collect
When you contact us, we collect the information you provide, such as your name, email address, phone number, company name, project requirements and messages. If you subscribe to our newsletter, we collect your email address and any details you choose to provide.
Website systems may process technical information such as IP addresses, browser and device details, pages visited and access logs. Google Analytics and Meta Pixel, when enabled, can collect information about website activity and interactions according to the relevant settings and your consent choices.
Our website does not provide a client file-upload facility or take payments directly. Project files are handled through a separate CRM, and payments are arranged through Stripe or Wise. Project onboarding information and the relevant provider’s privacy notice explain those separate services.
How we use information
We use enquiry information to reply, understand your requirements, prepare proposals and communicate about agreed work. Project and billing records help us deliver services, manage payments and meet applicable recordkeeping obligations. Technical information helps us operate, secure and improve the website.
Newsletter information is used to send updates you have requested. Where advertising tracking is enabled with the required permission, Meta Pixel helps measure campaigns and understand relevant website interactions.
Grounds for processing
Where applicable data protection law requires a lawful basis, we use the basis appropriate to the purpose: taking steps at your request before a contract or performing a contract for project enquiries and services; legal obligations for required records; and legitimate interests for proportionate business administration and security, where those interests do not override your rights. Consent is used for newsletter subscriptions and tracking where required. You can withdraw consent without affecting processing that was lawful before withdrawal.
Cookies and tracking choices
WordPress uses cookies for functions such as administrator login and saved preferences. Google Analytics and Meta Pixel may use cookies or similar technologies when enabled. Non-essential tracking that requires consent should remain inactive until you make a choice through the site’s consent controls.
You can change available tracking choices through those controls and manage cookies through your browser. Blocking some cookies may affect website functions. Unsubscribing from our newsletter does not automatically change your website cookie choices.
Sharing and third-party services
Information may be handled by providers supporting website hosting, email, newsletters, analytics, advertising measurement, CRM and payments. Access should be limited to what is needed for the relevant service. Google Analytics, Meta, Stripe and Wise have their own privacy notices and may process information in other countries.
We may disclose information when required by law or when necessary to address fraud, security incidents or legal claims. Clicking WhatsApp or a social media link takes you to a separate platform governed by its own privacy practices.
If a project involves AI tools or other integrations, the project agreement should identify the relevant data handling and permissions. This website policy does not grant permission to use client files for AI model training.
International processing
Our team and service providers may handle information outside your country. Where international-transfer rules apply, the relevant arrangement must use the safeguards required by that law. Contact us to ask about the arrangements that apply to your information.
Retention and security
We retain information for the purposes for which it was collected and any applicable legal, accounting or dispute-resolution requirements. Retention depends on the record: an enquiry, an active project, a financial record or a security log may require different periods. Newsletter information is retained while the subscription is active; a limited suppression record may be needed to respect an unsubscribe request. Project-specific retention can be agreed separately.
We use appropriate measures to protect information against unauthorised access, loss or misuse. No online system is completely secure. Please do not send passwords or sensitive files through an ordinary website enquiry; use the secure method agreed for your project.
Your choices and rights
You can unsubscribe from newsletters using the link in an email or by contacting us. Depending on applicable law, you may have rights to access or correct information, request deletion or portability, restrict or object to processing, and withdraw consent. Requests may require an identity check and can be subject to legal exceptions.
Send privacy requests to [email protected]. You may also complain to the relevant data protection authority. Where UK data protection law applies, this includes the Information Commissioner’s Office at ico.org.uk.
Changes to this policy
We will update this page when our data practices change. The date above identifies the latest version. Material changes should be communicated where required.